Purpose of the Guide

This user guide is designed to provide comprehensive instructions and insights on the utilization of the FarEye system within our courier company's operations. As we integrate FarEye into our daily processes, the aim of this guide is to ensure a smooth transition by equipping all team members with the necessary knowledge and skills to effectively use the system.

Whether you are part of the in-house staff responsible for capturing waybills, a warehouse operator handling freight sortation, an operations planner optimizing delivery routes, or a driver executing deliveries, this guide will serve as a valuable resource. 

The role of FarEye in our operational workflow:

• Step-by-step procedures for completing tasks using FarEye.

• Best practices to maximize efficiency and accuracy.

• Troubleshooting tips for common issues.

By adhering to the guidelines and procedures outlined in this document, we can collectively enhance our service quality, improve customer satisfaction, and maintain our competitive edge in the courier industry.

Overview of FarEye

FarEye is a logistics management platform that uses intelligent algorithms to optimize routing, scheduling, and delivery processes. It serves as a bridge between our existing Insight system and our operational activities, enabling seamless coordination and enhanced visibility across all stages of parcel handling and delivery.

Key Features of FarEye in Our Operations:

• Real-Time Synchronization: Automatically syncs waybills and collection bookings from Insight, ensuring that FarEye has an up-to-date view of all shipments requiring processing.

• Optimized Route Planning: Generates efficient delivery routes by considering various factors such as vehicle capacity, driver availability, package dimensions, delivery priorities, and time windows.

• Dynamic Trip Management: Allows operations planners to review, adjust, and finalize routes before publishing them to drivers, combining automated optimization with human expertise.

• Warehouse Integration: Facilitates the sorting and staging of freight through arming scans and bay assignments, aligning physical parcel handling with digital route plans.

• Driver Engagement: Provides drivers with mobile access to their assigned trips, detailed stop information, and navigation assistance, enhancing their ability to execute deliveries effectively.

The Role of FarEye in Our Company:

By integrating FarEye into our operations, we aim to streamline our processes from the moment a shipment is entered into our system to its final delivery. FarEye enhances our ability to manage complex logistics by providing:

• Improved Coordination: Enhances communication between in-house staff, warehouse operators, planners, and drivers.

• Data-Driven Insights: Offers analytics and reporting tools to monitor performance, identify bottlenecks, and make informed decisions.

Benefits

Implementing FarEye brings a multitude of advantages that significantly improve our operational efficiency and service quality. Below are the key benefits we can expect:

1. Optimized Routing and Efficiency

• Reduced Delivery Times: FarEye's advanced algorithms calculate the most efficient routes, decreasing travel time between stops.

• Lower Operational Costs: Efficient routing leads to savings on fuel and vehicle maintenance.

• Maximized Driver Productivity: Drivers can complete more deliveries within their duty periods.

2. Enhanced Real-Time Tracking and Visibility

• Shipment Monitoring: Operations can plan and track the progress of deliveries, allowing for proactive management of any delays or issues.

• Customer Transparency: Ability to provide customers with accurate delivery timeframes and updates, improving customer satisfaction.

3. Streamlined Warehouse Operations

• Efficient Freight Sortation: The arming scan process and bay assignments make sorting parcels quicker and more accurate.

• Reduced Errors: Scanning processes minimize the risk of misrouted or misplaced freight.

• Improved Space Utilization: Dynamic staging areas allow for better organization within the warehouse.

4. Better Resource Utilization

• Optimized Vehicle Allocation: FarEye considers vehicle sizes and capacities, ensuring each vehicle is loaded appropriately.

• Balanced Workloads: By analyzing driver schedules and capacities, FarEye distributes deliveries evenly.

5. Improved Communication and Collaboration

• Seamless Information Flow: Automated synchronization of data ensures all teams have access to the latest information.

• Driver Integration: Mobile app connectivity keeps drivers informed about their routes, stops, and any changes in real-time.

6. Data-Driven Decision Making

• Performance Analytics: Detailed reports help identify trends, monitor KPIs, and highlight areas for improvement.

• Predictive Insights: Using historical data to forecast demand and adjust operational strategies accordingly.

7. Increased Flexibility and Scalability

• Dynamic Planning: Ability to adjust routes and plans quickly in response to new information or changing conditions.

• Scalable Solutions: FarEye can accommodate growth in shipment volumes and expansion into new regions.

8. Enhanced Customer Satisfaction

• Timely Deliveries: Reliable and punctual deliveries build trust and encourage repeat business.

• Customized Services: Ability to honor special delivery instructions and time slots improves customer relations.

By leveraging these benefits, FarEye enables us to elevate our operational standards, reduce costs, and deliver exceptional service to our customers. The system not only addresses current challenges but also positions us to adapt and thrive in a rapidly evolving logistics landscape.

Note: As we progress with the implementation of FarEye, it's essential for all team members to familiarize themselves with the system's functionalities and adhere to the procedures outlined in this guide. Together, we can make the most of this powerful tool to achieve our organizational goals.

This user guide is designed to provide comprehensive instructions and insights on the utilization of the FarEye system within our courier company's operations. As we integrate FarEye into our daily processes, the aim of this guide is to ensure a smooth transition by equipping all team members with the necessary knowledge and skills to effectively use the system.

Whether you are part of the in-house staff responsible for capturing waybills, a warehouse operator handling freight sortation, an operations planner optimizing delivery routes, or a driver executing deliveries, this guide will serve as a valuable resource. It will help you understand:

The role of FarEye in our operational workflow:

• Step-by-step procedures for completing tasks using FarEye.

• Best practices to maximize efficiency and accuracy.

• Troubleshooting tips for common issues.

By adhering to the guidelines and procedures outlined in this document, we can collectively enhance our service quality, improve customer satisfaction, and maintain our competitive edge in the courier industry.

FarEye is a logistics management platform that uses intelligent algorithms to optimize routing, scheduling, and delivery processes. It serves as a bridge between our existing Insight system and our operational activities, enabling seamless coordination and enhanced visibility across all stages of parcel handling and delivery.

Key Features of FarEye in Our Operations:

• Real-Time Synchronization: Automatically syncs waybills and collection bookings from Insight, ensuring that FarEye has an up-to-date view of all shipments requiring processing.

• Optimized Route Planning: Generates efficient delivery routes by considering various factors such as vehicle capacity, driver availability, package dimensions, delivery priorities, and time windows.

• Dynamic Trip Management: Allows operations planners to review, adjust, and finalize routes before publishing them to drivers, combining automated optimization with human expertise.

• Warehouse Integration: Facilitates the sorting and staging of freight through arming scans and bay assignments, aligning physical parcel handling with digital route plans.

• Driver Engagement: Helps drivers with a pre-computed route provided to their assigned trips, detailed stop information, and navigation assistance, enhancing their ability to execute deliveries effectively.

The Role of FarEye in Our Company:

By integrating FarEye into our operations, we aim to streamline our processes from the moment a shipment is entered into our system to its final delivery. FarEye enhances our ability to manage complex logistics by providing:

• Improved Coordination: Enhances communication between in-house staff, warehouse operators, planners, and drivers.

• Data-Driven Insights: Offers analytics and reporting tools to monitor performance, identify bottlenecks, and make informed decisions.

Implementing FarEye brings a multitude of advantages that significantly improve our operational efficiency and service quality. Below are the key benefits we can expect:

1. Optimized Routing and Efficiency

• Reduced Delivery Times: FarEye's advanced algorithms calculate the most efficient routes, decreasing travel time between stops.

• Lower Operational Costs: Efficient routing leads to savings on fuel and vehicle maintenance.

• Maximized Driver Productivity: Drivers can complete more deliveries within their duty periods.

2. Enhanced Real-Time Tracking and Visibility

• Shipment Monitoring: Operations can plan and track the progress of deliveries, allowing for proactive management of any delays or issues.

• Customer Transparency: Ability to provide customers with accurate delivery timeframes and updates, improving customer satisfaction.

3. Streamlined Warehouse Operations

• Efficient Freight Sortation: The arming scan process and bay assignments make sorting parcels quicker and more accurate.

• Reduced Errors: Scanning processes minimize the risk of misrouted or misplaced freight.

• Improved Space Utilization: Dynamic staging areas allow for better organization within the warehouse.

4. Better Resource Utilization

• Optimized Vehicle Allocation: FarEye considers vehicle sizes and capacities, ensuring each vehicle is loaded appropriately.

• Balanced Workloads: By analyzing driver schedules and capacities, FarEye distributes deliveries evenly.

5. Improved Communication and Collaboration

• Seamless Information Flow: Automated synchronization of data ensures all teams have access to the latest information.

• Driver Integration: Mobile app connectivity keeps drivers informed about their routes, stops, and any changes in real-time.

6. Data-Driven Decision Making

• Performance Analytics: Detailed reports help identify trends, monitor KPIs, and highlight areas for improvement.

• Predictive Insights: Using historical data to forecast demand and adjust operational strategies accordingly.

7. Increased Flexibility and Scalability

• Dynamic Planning: Ability to adjust routes and plans quickly in response to new information or changing conditions.

• Scalable Solutions: FarEye can accommodate growth in shipment volumes and expansion into new regions.

8. Enhanced Customer Satisfaction

• Timely Deliveries: Reliable and punctual deliveries build trust and encourage repeat business.

• Customized Services: Ability to honor special delivery instructions and time slots improves customer relations.

By leveraging these benefits, FarEye enables us to elevate our operational standards, reduce costs, and deliver exceptional service to our customers. The system not only addresses current challenges but also positions us to adapt and thrive in a rapidly evolving logistics landscape.

Note: As we progress with the implementation of FarEye, it's essential for all team members to familiarize themselves with the system's functionalities and adhere to the procedures outlined in this guide. Together, we can make the most of this powerful tool to achieve our organizational goals.

This guide will help you get started with accessing and using FarEye, understanding key concepts, and navigating the system for your daily operations.

Accessing FarEye

FarEye is a web-based application that can be accessed via any modern web browser. This section provides instructions on how to log into the system and the requirements needed.

Logging into the System

Access URL: Open your web browser and navigate to https://uat.fareye.co/v2/login

Login Credentials:

• Username: Provided by the IT department upon request.

• Password: Set by IT; you will be prompted to change it upon first login.

• How to Obtain Credentials:

Submit a request to the IT department via email at servicedesk@bex.co.za

Include your name, employee ID, and role (e.g., Dispatcher, Supervisor, Driver).

User Roles:

• Dispatchers: Staff responsible for generating routes and assigning them to drivers.

• Supervisors: Branch managers who oversee dispatchers and drivers.

• Drivers: Do not require direct access to FarEye; they use the company-provided Mobile Insight app.
  
  

Password Policies

• Minimum length: 8 characters.

• Must include uppercase and lowercase letters, numbers, and special characters.

• Password Reset: If you forget your password, contact the IT department at servicedesk@bex.co.za to request a reset.

• For security reasons, password resets cannot be performed via phone.
  
  

Security Protocols:

• Keep your login credentials confidential.

• Log out of FarEye when not in use.

• Report any suspicious activity to IT immediately.

System Requirements

Compatible Devices:

Desktop/Laptop:

• Operating System: Windows 10 or Windows 11.

• Web Browsers: Google Chrome, Microsoft Edge, or Mozilla Firefox (latest versions).

• Hardware: Minimum 4GB RAM, SSD recommended for optimal performance.

• Internet Connection: Minimum 10 Mbps bandwidth.
  
  

Mobile Devices:

• Provided by the company for warehouse staff and drivers.

• Warehouse devices: Honeywell Android scanners with Mobile Insight app.

• Driver devices: Android smartphones with Mobile Insight app.

• Network Requirements: An active internet connection is required for both FarEye and Mobile Insight.

• Mobile devices should have 4G connectivity or access to Wi-Fi.

Understanding Key Concepts

Familiarize yourself with the key terms and processes within FarEye to make the most of the system.

Arming Scan

• Definition: The process of scanning freight to indicate it's ready for inclusion in FarEye's routing algorithm.

• Purpose: Signals that the freight is prepared for delivery planning and route computation.

• Process: Performed by warehouse staff using company-provided Android scanners.

Conducted on freight deemed ready for the next routing cycle. Initiated based on branch / regional delivery knowledge and operational priorities.

Trip Assignment

• Definition: Assigning optimized delivery routes to drivers.

• Process: Dispatchers generate routes within FarEye, factoring in various operational elements.
  
  

Routes can be manually adjusted by dispatchers to fine-tune delivery plans.

Trips are assigned to drivers in FarEye and pushed to the Mobile Insight app.

Roles Involved:

• Dispatchers: Responsible for creating and assigning trips to drivers.

• Drivers: Receive trip information via the Mobile Insight app.

Staging Areas

• Definition: Designated zones within the warehouse where freight is sorted before loading.

• Usage: Organize freight according to assigned trips and delivery zones.
  
  

Facilitate efficient loading and dispatch operations.

Naming Conventions:

• Doors: e.g., Door 1, Door 2—typically associated with loading docks.

• Bays: e.g., Bay 1, Bay 2—areas without direct dock access.

Guidelines:

• Keep names simple and intuitive.

• Avoid overly specific geographic names to maintain flexibility in freight sorting.
  
  

Routing

• Definition: Planning delivery routes by considering various factors to optimize efficiency.

• Process: FarEye uses armed freight data to compute optimized routes.

Factors include vehicle capacity, driver schedules, package details, service priorities, and delivery time slots.

Operations can adjust routes manually to apply local knowledge or address specific issues.

Integration:

• Finalized routes are published to drivers through the Mobile Insight app.

• Drivers follow the optimized stop order based on the computed routes.
  
  

Additional Key Processes

Freight Sortation Process

• Purpose: Organize freight into staging areas for efficient loading.

• Process: Warehouse operators scan freight using the Mobile Insight app.

The system displays trip information and prompts for staging area selection.

Freight is placed in the designated area, streamlining the loading process.

Driver Mobile Device Usage

Devices: Company-provided Android smartphones with the Mobile Insight app.

Functions: 

• View assigned trips and delivery stops.

• Access navigation via integrated maps (e.g., Google Maps).

• Contact clients for delivery confirmations.

• Capture proof of delivery (POD) information.

• Send real-time tracking updates to the system.

Warehouse Scanner Operations

Devices: Honeywell Android scanners provided by the company.

Functions:

• Receive inbound freight and collections.

• Perform arming scans to signal freight readiness for routing.

• Scan freight into staging areas during freight sortation.

Staging Area Management

Current State: A conceptual process to be integrated into the app.

Future Implementation:

Enable staff to manage and monitor staging areas effectively.

Provide visibility into freight distribution within the warehouse.

Support and Resources

IT Support:

For login issues, system errors, or device problems, contact the IT department.

Email: servicedesk@bex.co.za

Provide detailed information about the issue for prompt assistance.

Self-Help Resources

Online Guide:

Access the self-help resource site for tutorials, FAQs, and troubleshooting tips.

Link: fareyedocs.bex.co.za

Security and Compliance

Confidentiality:

• Do not share your login credentials with anyone.

• Protect sensitive company and client information at all times.
  
  

Data Protection:

• Follow company policies regarding data handling and privacy.

• Report any data breaches or security concerns immediately.
  
  

User Roles and Permissions

Manager (Administrator):

• Oversees system configurations and high-level operations.

• Generally used by IT or designated administrative personnel.

• Not the focus of this guide.
  
  

Supervisor:

• Branch managers who monitor dispatchers and drivers.

• Have access to performance metrics and operational oversight tools.
  
  

Dispatcher:

• Responsible for generating routes and assigning trips to drivers.

• Uses FarEye to optimize delivery operations.
  
  

Driver:

• Executes assigned delivery trips.

• Uses the Mobile Insight app for route information and updates.

• Does not require direct access to the FarEye web application.

Note: This guide will be updated as new features are implemented and processes are refined. Please refer to the self-help resource site for the latest information.

Compatible Devices:

Desktop/Laptop:

• Operating System: Windows 10 or Windows 11.

• Web Browsers: Google Chrome, Microsoft Edge, or Mozilla Firefox (latest versions).

• Hardware: Minimum 4GB RAM, SSD recommended for optimal performance.

• Internet Connection: Minimum 10 Mbps bandwidth.
  
  

Mobile Devices:

• Provided by the company for warehouse staff and drivers.

• Warehouse devices: Honeywell Android scanners with Mobile Insight app.

• Driver devices: Android smartphones with Mobile Insight app.

• Network Requirements: An active internet connection is required for both FarEye and Mobile Insight.

• Mobile devices should have 4G connectivity or access to Wi-Fi.

Familiarize yourself with the key terms and processes within FarEye to make the most of the system.

Arming Scan

• Definition: The process of scanning freight to indicate it's ready for inclusion in FarEye's routing algorithm.

• Purpose: Signals that the freight is prepared for delivery planning and route computation.

• Process: Performed by warehouse staff using company-provided Android scanners.

Conducted on freight deemed ready for the next routing cycle. Initiated based on branch / regional delivery knowledge and operational priorities.

Trip Assignment

• Definition: Assigning optimized delivery routes to drivers.

• Process: Dispatchers generate routes within FarEye, factoring in various operational elements.
  
  

Routes can be manually adjusted by dispatchers to fine-tune delivery plans.

Trips are assigned to drivers in FarEye and pushed to the Mobile Insight app.

Roles Involved:

• Dispatchers: Responsible for creating and assigning trips to drivers.

• Drivers: Receive trip information via the Mobile Insight app.

Staging Areas

• Definition: Designated zones within the warehouse where freight is sorted before loading.

• Usage: Organize freight according to assigned trips and delivery zones.
  
  

Facilitate efficient loading and dispatch operations.

Naming Conventions:

• Doors: e.g., Door 1, Door 2—typically associated with loading docks.

• Bays: e.g., Bay 1, Bay 2—areas without direct dock access.

Guidelines:

• Keep names simple and intuitive.

• Avoid overly specific geographic names to maintain flexibility in freight sorting.
  
  

Routing

• Definition: Planning delivery routes by considering various factors to optimize efficiency.

• Process: FarEye uses armed freight data to compute optimized routes.

Factors include vehicle capacity, driver schedules, package details, service priorities, and delivery time slots.

Operations can adjust routes manually to apply local knowledge or address specific issues.

Integration:

• Finalized routes are published to drivers through the Mobile Insight app.

• Drivers follow the optimized stop order based on the computed routes.

Freight Sortation Process

• Purpose: Organize freight into staging areas for efficient loading.

• Process: Warehouse operators scan freight using the Mobile Insight app.

The system displays trip information and prompts for staging area selection.

Freight is placed in the designated area, streamlining the loading process.

Driver Mobile Device Usage

Devices: Company-provided Android smartphones with the Mobile Insight app.

Functions: 

• View assigned trips and delivery stops.

• Access navigation via integrated maps (e.g., Google Maps).

• Contact clients for delivery confirmations.

• Capture proof of delivery (POD) information.

• Send real-time tracking updates to the system.

Warehouse Scanner Operations

Devices: Honeywell Android scanners provided by the company.

Functions:

• Receive inbound freight and collections.

• Perform arming scans to signal freight readiness for routing.

• Scan freight into staging areas during freight sortation.

Staging Area Management

Current State: A conceptual process to be integrated into the app.

Future Implementation:

Enable staff to manage and monitor staging areas effectively.

Provide visibility into freight distribution within the warehouse.

IT Support:

For login issues, system errors, or device problems, contact the IT department.

Email: servicedesk@bex.co.za

Provide detailed information about the issue for prompt assistance.

Self-Help Resources

Online Guide:

Access the self-help resource site for tutorials, FAQs, and troubleshooting tips.

Link: fareyedocs.bex.co.za

Security and Compliance

Confidentiality:

• Do not share your login credentials with anyone.

• Protect sensitive company and client information at all times.
  
  

Data Protection:

• Follow company policies regarding data handling and privacy.

• Report any data breaches or security concerns immediately.
  
  

User Roles and Permissions

Manager (Administrator):

• Oversees system configurations and high-level operations.

• Generally used by IT or designated administrative personnel.

• Not the focus of this guide.
  
  

Supervisor:

• Branch managers who monitor dispatchers and drivers.

• Have access to performance metrics and operational oversight tools.
  
  

Dispatcher:

• Responsible for generating routes and assigning trips to drivers.

• Uses FarEye to optimize delivery operations.
  
  

Driver:

• Executes assigned delivery trips.

• Uses the Mobile Insight app for route information and updates.

• Does not require direct access to the FarEye web application.

Note: This guide will be updated as new features are implemented and processes are refined. Please refer to the self-help resource site for the latest information.

Waybill Entry into Insight

Waybills can be entered into Insight through various methods:

• Manual Capture: Via our web app, allowing staff to input waybill details directly.

• Integrated Shipments: Customers with system integrations can automatically send shipment data to Insight.

• E-commerce Orders: Orders from platforms like Shopify are synced using our dedicated plugin.

Note: Detailed instructions for waybill entry are covered in separate documentation.

Automatic Synchronization with FarEye

• Process: Waybills are automatically synchronized with FarEye every 15 minutes using a REST API.

• Criteria: Only waybills scheduled for the current date are included in the synchronization process.

• Data Synced: Includes address information, service priority, delivery slot, and parcel details (weight and dimensions).

Route Information from FarEye

FarEye provides optimized route information back to our system. This data includes:

• Route ID, Reference Number, and Slot

• Estimated Time of Arrival (ETA) and Service Time

• Job details such as Latitude, Longitude, and Geocode Accuracy

• Sequence, Pallets, and Fence Name

• Additional details like Travel Time, Travel Distance, and Trip ID

This information is used to create a trip on company-provided phones using our in-house app, ensuring drivers follow the correct sequence of stops.

Verifying Synchronization

Currently, there is no streamlined method to verify synchronization. Future updates will include enhanced verification features. Please stay tuned for these improvements.

Collection Booking

Collection booking is a straightforward process that ensures pickups are efficiently scheduled and managed. This section provides a brief overview of the process and its synchronization with FarEye.

Process for Booking Collections

• Capture in Insight: Collections must be entered into Insight and confirmed by the Customer Service Department (CSD).

• Order Type: Collections are treated as pickup orders, similar to waybills.

Note: Detailed instructions for collection booking are covered in separate documentation.

Collection Synchronization with FarEye

• Process: Similar to waybill synchronization, collection data is automatically synced with FarEye.

• No Arming Scan Required: Unlike some processes, collections do not require an arming scan for synchronization.

Definition

A floor scan is the process of scanning freight to indicate that it is ready for inclusion in FarEye's routing algorithm. This step is crucial for ensuring that freight is prepared for delivery planning and route computation.

Purpose of the Floor Scan

• Signal Readiness: Floor scans signal that freight is prepared for the next routing cycle. This is essential for accurate delivery planning and efficient route computation.

• Operational Priorities: Conducted based on branch or regional delivery knowledge and operational priorities, ensuring that only the appropriate freight is included in the routing process.

Performing a Floor Scan

Floor scans are performed by warehouse staff using company-provided Android scanners. Here’s a step-by-step guide:

• Log In:

  • Use the Honeywell Android warehouse scanner to log in to the warehouse app using your provided Warhouse App credentials.

• Navigate to Scan Options:

  • Select the "Scan In" option.

  • Proceed to the "Floor Scan" option.

• Scan Barcodes:

  • Scan the barcodes of the parcel numbers that are ready for delivery.

• Marking for Routing:

  • The floor scan applies a mark on the shipment. A service then identifies updated shipments and sends a REST API post to mark the freight as ready for routing.

Note: Only freight to be delivered by a BEX driver within the relevant branch's geofence should be armed. Freight handled by agents should not be armed.

Handling Exceptions

While performing floor scans, you may encounter some exceptions. Here’s how to handle them:

• Waybill Not Found:

  • Issue: If the waybill is not yet in Insight, a "parcel not found" error will be shown.

  • Solution: Perform a goods receiving scan on this freight to ensure it is entered into the system.

• Network Slowdowns:

  • Issue: Network slowdowns can affect the scanning process.

  • Solution: Notify IT by sending a ticket to servicedesk@bex.co.za to address the issue.

• Understanding Route Computation

  • How FarEye calculates optimized routes.

  • Factors considered (vehicle capacity, driver schedules, delivery windows).

• Viewing and Adjusting Routes

  • Accessing proposed routes in FarEye.

  • Making adjustments as needed.

• Publishing Routes

  • Steps to publish routes to driver devices.

  • Communicating changes to the team.

• Assigning Trips via Mobile Device

  • Scanning the Tripsheet barcode.

  • Confirming trip details on the device.

• Vehicle Selection

  • Choosing the appropriate vehicle type and registration.

  • Understanding vehicle requirements per trip.

• Accessing Staging Bay Information

  • Locating freight in the designated bay.

  • Using bay information to expedite loading.

• Scanning Parcels

  • How to scan parcels using warehouse scanners.

  • Information displayed upon scanning (trip info, bay assignment).

• Assigning Parcels to Bays

  • Selecting a bay for the parcel.

  • Consistency in bay assignments.

• Ongoing Sorting

  • Efficiently sorting all freight.

  • Best practices to minimize errors.

• Optimized Loading Techniques

  • Loading freight in order of delivery stops.

  • Securing freight for transport.

• Verification Before Departure

  • Confirming all freight is loaded.

  • Final checks with the warehouse team.

• Synchronization problems.

• Scanning errors.

• Device malfunctions.a

• IT support contacts.

• Operations management.

• FarEye support channels.

• General Questions

  • Answers to anticipated queries from users.

• Process-Specific Questions

  • Clarifications on procedures.