Getting Started with FarEye

This part of the guide will help you get started with accessing and using FarEye, understanding key concepts, and navigating the system for your daily operations.

Accessing FarEye

FarEye is a web-based application that can be accessed via any modern web browser. This section provides instructions on how to log into the system and the requirements needed.

Logging into the System

Access URL: Open your web browser and navigate to https://uat.fareye.co/v2/login

Login Credentials:

• Username: Provided by the IT department upon request.

• Password: Set by IT; you will be prompted to change it upon first login.

• How to Obtain Credentials:

Submit a request to the IT department via email at servicedesk@bex.co.za

Include your name, employee ID, and role (e.g., Dispatcher, Supervisor, Driver).

User Roles:

• Dispatchers: Staff responsible for generating routes and assigning them to drivers.

• Supervisors: Branch managers who oversee dispatchers and drivers.

• Drivers: Do not require direct access to FarEye; they use the company-provided Mobile Insight app.
  
  

Password Policies

• Minimum length: 8 characters.

• Must include uppercase and lowercase letters, numbers, and special characters.

• Password Reset: If you forget your password, contact the IT department at servicedesk@bex.co.za to request a reset.

• For security reasons, password resets cannot be performed via phone.
  
  

Security Protocols:

• Keep your login credentials confidential.

• Log out of FarEye when not in use.

• Report any suspicious activity to IT immediately.

System Requirements

Compatible Devices:

Desktop/Laptop:

• Operating System: Windows 10 or Windows 11.

• Web Browsers: Google Chrome, Microsoft Edge, or Mozilla Firefox (latest versions).

• Hardware: Minimum 4GB RAM, SSD recommended for optimal performance.

• Internet Connection: Minimum 10 Mbps bandwidth.
  
  

Mobile Devices:

• Provided by the company for warehouse staff and drivers.

• Warehouse devices: Honeywell Android scanners with Mobile Insight app.

• Driver devices: Android smartphones with Mobile Insight app.

• Network Requirements: An active internet connection is required for both FarEye and Mobile Insight.

• Mobile devices should have 4G connectivity or access to Wi-Fi.

Understanding Key Concepts

Familiarize yourself with the key terms and processes within FarEye to make the most of the system.

Arming Scan

• Definition: The process of scanning freight to indicate it's ready for inclusion in FarEye's routing algorithm.

• Purpose: Signals that the freight is prepared for delivery planning and route computation.

• Process: Performed by warehouse staff using company-provided Android scanners.

Conducted on freight deemed ready for the next routing cycle. Initiated based on branch / regional delivery knowledge and operational priorities.

Trip Assignment

• Definition: Assigning optimized delivery routes to drivers.

• Process: Dispatchers generate routes within FarEye, factoring in various operational elements.
  
  

Routes can be manually adjusted by dispatchers to fine-tune delivery plans.

Trips are assigned to drivers in FarEye and pushed to the Mobile Insight app.

Roles Involved:

• Dispatchers: Responsible for creating and assigning trips to drivers.

• Drivers: Receive trip information via the Mobile Insight app.

Staging Areas

• Definition: Designated zones within the warehouse where freight is sorted before loading.

• Usage: Organize freight according to assigned trips and delivery zones.
  
  

Facilitate efficient loading and dispatch operations.

Naming Conventions:

• Doors: e.g., Door 1, Door 2—typically associated with loading docks.

• Bays: e.g., Bay 1, Bay 2—areas without direct dock access.

Guidelines:

• Keep names simple and intuitive.

• Avoid overly specific geographic names to maintain flexibility in freight sorting.
  
  

Routing

• Definition: Planning delivery routes by considering various factors to optimize efficiency.

• Process: FarEye uses armed freight data to compute optimized routes.

Factors include vehicle capacity, driver schedules, package details, service priorities, and delivery time slots.

Operations can adjust routes manually to apply local knowledge or address specific issues.

Integration:

• Finalized routes are published to drivers through the Mobile Insight app.

• Drivers follow the optimized stop order based on the computed routes.
  
  

Additional Key Processes

Freight Sortation Process

• Purpose: Organize freight into staging areas for efficient loading.

• Process: Warehouse operators scan freight using the Mobile Insight app.

The system displays trip information and prompts for staging area selection.

Freight is placed in the designated area, streamlining the loading process.

Driver Mobile Device Usage

Devices: Company-provided Android smartphones with the Mobile Insight app.

Functions: 

• View assigned trips and delivery stops.

• Access navigation via integrated maps (e.g., Google Maps).

• Contact clients for delivery confirmations.

• Capture proof of delivery (POD) information.

• Send real-time tracking updates to the system.

Warehouse Scanner Operations

Devices: Honeywell Android scanners provided by the company.

Functions:

• Receive inbound freight and collections.

• Perform arming scans to signal freight readiness for routing.

• Scan freight into staging areas during freight sortation.

Staging Area Management

Current State: A conceptual process to be integrated into the app.

Future Implementation:

Enable staff to manage and monitor staging areas effectively.

Provide visibility into freight distribution within the warehouse.

Support and Resources

IT Support:

For login issues, system errors, or device problems, contact the IT department.

Email: servicedesk@bex.co.za

Provide detailed information about the issue for prompt assistance.

Self-Help Resources

Online Guide:

Access the self-help resource site for tutorials, FAQs, and troubleshooting tips.

Link: fareyedocs.bex.co.za

Security and Compliance

Confidentiality:

• Do not share your login credentials with anyone.

• Protect sensitive company and client information at all times.
  
  

Data Protection:

• Follow company policies regarding data handling and privacy.

• Report any data breaches or security concerns immediately.
  
  

User Roles and Permissions

Manager (Administrator):

• Oversees system configurations and high-level operations.

• Generally used by IT or designated administrative personnel.

• Not the focus of this guide.
  
  

Supervisor:

• Branch managers who monitor dispatchers and drivers.

• Have access to performance metrics and operational oversight tools.
  
  

Dispatcher:

• Responsible for generating routes and assigning trips to drivers.

• Uses FarEye to optimize delivery operations.
  
  

Driver:

• Executes assigned delivery trips.

• Uses the Mobile Insight app for route information and updates.

• Does not require direct access to the FarEye web application.

Note: This guide will be updated as new features are implemented and processes are refined. Please refer to the self-help resource site for the latest information.